NZ MHAS KEY PERFORMANCE INDICATOR FRAMEWORK - ADULT STREAM

Domains and Indicators:

Domain: Global area of concern.
Sub-domain: The specific issue to be addressed.
Indicator: Yardstick by which to measure the degree of success.
The underlined indicators are included as core or supplementary indicators.
* No indicators have been identified for this sub-domain.

Domain

Sub-domain

Adult MH indicator

Child and Youth MH indicator

Effective

Service user outcomes

Total HoNOS score (inpatient) – effect size large

28 day acute inpatient readmission rate

Community 90 day re-referral rate

Family and whānau outcomes

*

 

Community living outcomes

Employment status

Housing status

 

Appropriate

Compliance with established standards

Inpatient treatment order rate

Community treatment order rate

Community treatment days per service user (quarterly)

Relevance to service user needs

Rate of compulsory treatments that commence but do not progress to a compulsory treatment order

 

Efficient

Inpatient care

Average length of acute inpatient stay

 

Community care

Average length of residential rehabilitation facility stay

Community treatment days per service user (quarterly)

Community DNA rate

Residential occupancy

Community service-user-related time

Percentage of contact time with client participation

Community DNA rate

Community service user related time

Percentage of contact time with client participation

Contact time

Waiting times

Accessible

Access to mental health and addiction services

Population receiving care

NGO services investment

Community services investment

Client index

Client Index

Access to service (PP6)

Child and Youth Client Index

NGO Services investment – Child and Youth

Local access

Service user registration with a PHO

 

Timely response

*

Time to first face to face contact (PP8)

Continuous

Continuity across settings

Pre-admission community care

Post-discharge community care

 

Continuity across providers

*

 

Responsive

Service user, family and whānau experience of care

Complaints closed within 30 days

 

Service user, family and whānau participation

Satisfaction survey – treatment plan collaboration

Family and whānau contacts in the month prior to admission

Family/whanau

Capable

Provider knowledge and skill

Performance appraisals/professional development plans

 

Outcomes orientated

HoNOS readiness

 

Safe

Environmental safety

Acute inpatient occupancy

Assaults

 

Safe interventions

Seclusion rate

Seclusion

Information safety

*

 

Sustainable

Workforce planning and development

Total staff turnover

Sick leave usage

Annual leave greater than 300 hours

Total staff turnover

Sick leave usage

Information development and use

*