|
Effective
|
Service user outcomes
|
Total HoNOS score (inpatient) – effect size large
28 day acute inpatient readmission rate
|
Community 90 day re-referral rate
|
|
Family and whānau outcomes
|
*
|
|
|
Community living outcomes
|
Employment status
Housing status
|
|
|
Appropriate
|
Compliance with established standards
|
Inpatient treatment order rate
Community treatment order rate
|
Community treatment days per service user (quarterly)
|
|
Relevance to service user needs
|
Rate of compulsory treatments that commence but do not progress to a compulsory treatment order
|
|
|
Efficient
|
Inpatient care
|
Average length of acute inpatient stay
|
|
|
Community care
|
Average length of residential rehabilitation facility stay
Community treatment days per service user (quarterly)
Community DNA rate
Residential occupancy
Community service-user-related time
Percentage of contact time with client participation
|
Community DNA rate
Community service user related time
Percentage of contact time with client participation
Contact time
Waiting times
|
|
Accessible
|
Access to mental health and addiction services
|
Population receiving care
NGO services investment
Community services investment
Client index
|
Client Index
Access to service (PP6)
Child and Youth Client Index
NGO Services investment – Child and Youth
|
|
Local access
|
Service user registration with a PHO
|
|
|
Timely response
|
*
|
Time to first face to face contact (PP8)
|
|
Continuous
|
Continuity across settings
|
Pre-admission community care
Post-discharge community care
|
|
|
Continuity across providers
|
*
|
|
|
Responsive
|
Service user, family and whānau experience of care
|
Complaints closed within 30 days
|
|
|
Service user, family and whānau participation
|
Satisfaction survey – treatment plan collaboration
Family and whānau contacts in the month prior to admission
|
Family/whanau
|
|
Capable
|
Provider knowledge and skill
|
Performance appraisals/professional development plans
|
|
|
Outcomes orientated
|
HoNOS readiness
|
|
|
Safe
|
Environmental safety
|
Acute inpatient occupancy
Assaults
|
|
|
Safe interventions
|
Seclusion rate
|
Seclusion
|
|
Information safety
|
*
|
|
|
Sustainable
|
Workforce planning and development
|
Total staff turnover
Sick leave usage
Annual leave greater than 300 hours
|
Total staff turnover
Sick leave usage
|
|
Information development and use
|
*
|
|