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Welcome to the Key Performance Indicator (KPI) Programme for the mental health and addiction sector.
Learn more about the Programme.
20,395 new referrals
Between October and December 2024, 20,395 new referrals were made into community and inpatient mental health and addiction services.
84% seen within 3 weeks
Of the 20,395 new referrals made between October and December 2024, 84% of them were seen within the first three weeks.
96% seen within 8 weeks
Of the 20,395 new referrals made between October and December 2024, 96% of them were seen within the first eight weeks.
2,472 acute inpatient discharges
Between October and December 2024, there were 2,472 referrals discharged from acute inpatient wards across Aotearoa.
77% followed up within 7 days
Of the 2,472 acute inpatient discharges between October and December 2024, 77% of them were followed up in the community within the first seven days after discharge.
14% readmitted within 28 days
Of the 2,472 acute inpatient discharges between October and December 2024, 14% of them readmitted to the same or another acute inpatient ward within the first 28 days after discharge.
21% NGO involvement
Of the 2,472
acute inpatient discharges between October and December 2024, 21% received support from an NGO in the 28 days before, during, or in the 8 days after their inpatient stay.
299 seclusion events
Between October and December 2024, there were 299 individual seclusion events recorded across Aotearoa.
43% whānau engagement
Of all people supported in community mental health and addiction services between October and December 2024, 43% had whānau involved in their care at least once within that same time period.
We’re on a mission to use benchmarking to drive continuous improvement and equitable health outcomes for tāngata whai ora, whānau and communities.
Streams
Adult
For people delivering adult mental health and addiction services in Te Whatu Ora division and NGO settings.
Child and Youth
For people delivering child and youth mental health and addiction services in Te Whatu Ora division and NGO settings.
NGO
For people interested in the continuous improvement of our NGO mental health and addiction services.
Upcoming events
Benchmarking Breakout: Stronger Together – A Collaborative Approach to Whānau Mental Wellbeing
Join a team of experts from across two mental health providers (Yellow Brick Road and Real) who have...
June 5 @ 9:30 am - 10:30 am at OnlineBenchmarking Breakout: Addressing wait-times through partnership and flexible solutions
Join Miriam Swanson, Child and Youth Director at Real, and Clarissa Ventress, Operations Manager of ...
July 3 @ 9:30 am - 10:30 am at Online
News
Stay up to date with our latest articles and pānui.
Central Region KPI Benchmarking Forum 2025
On a wet and blustery first day of May in Te Papa-i-oea | Palmerston North, kaimahi from across the Te Ikaroa region collected at Caccia Birch House. Thirty-five people from Whanganui, MidCentral and Te-Upoko-me-Te-Karu-o-Te-Ika | Capital Coast, Hutt Valley, Wairarapa district services, the Mental Health and Wellbeing Commission, and 7 NGOs were present. This video provides highlights from the day.
Midland Region KPI Benchmarking Forum 2025
Te Puia in Rotorua hosted the Te Manawa Taki | Midland region KPI benchmarking forum held on 10 April 2025. Thirty-seven people from across four Te Manawa Taki district services, the Western Bay of Plenty PHO, the Mental Health and Wellbeing Commission and four NGOs attended. This video provides a snapshot of the day.
Northern Region KPI Benchmarking Forum 2025
On 20 March 2025, fifty kaimahi from across Northland, Waitematā, Auckland, and Counties Manukau district services, and 12 NGOs, gathered at the Stables in Matakana for the Te Tai Tokerau | Northern region KPI benchmarking forum. This video provides highlights from the day.
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