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Welcome to the Key Performance Indicator (KPI) Programme for the mental health and addiction sector.
Learn more about the Programme.
20,752 new referrals
Between October and December 2024, 20,752 new referrals were made into community and inpatient mental health and addiction services.
83% seen within 3 weeks
Of the 20,752 new referrals made between October and December 2024, 83% of them were seen within the first three weeks.
94% seen within 8 weeks
Of the 20,752 new referrals made between October and December 2024, 94% of them were seen within the first eight weeks.
2,246 acute inpatient discharges
Between October and December 2024, there were 2,246 referrals discharged from acute inpatient wards across Aotearoa.
79% followed up within 7 days
Of the 2,246 acute inpatient discharges between October and December 2024, 79% of them were followed up in the community within the first seven days after discharge.
14% readmitted within 28 days
Of the 2,246 acute inpatient discharges between October and December 2024, 14% of them readmitted to the same or another acute inpatient ward within the first 28 days after discharge.
22% NGO involvement
Of the 2,246 acute inpatient discharges between October and December 2024, 22% received support from an NGO in the 28 days before, during, or in the 8 days after their inpatient stay.
302 seclusion events
Between October and December 2024, there were 302 individual seclusion events recorded across Aotearoa.
43% whānau engagement
Of all people supported in community mental health and addiction services between October and December 2024, 43% had whānau involved in their care at least once within that same time period.
We’re on a mission to use benchmarking to drive continuous improvement and equitable health outcomes for tāngata whai ora, whānau and communities.
Streams
Adult
For people delivering adult mental health and addiction services in Te Whatu Ora division and NGO settings.
Child and Youth
For people delivering child and youth mental health and addiction services in Te Whatu Ora division and NGO settings.
NGO
For people interested in the continuous improvement of our NGO mental health and addiction services.
Upcoming events
Benchmarking Breakout: Identifying areas for service improvement using the Wait times indicator
Join the KPI Programme team to explore the Programme’s Wait times indicator dashboards. Using ...
June 26 @ 9:30 am - 10:30 am at OnlineBenchmarking Breakout: What’s the deal with data. Wānanga for the Lived experience, peer and whānau workforce
Session 4 Introducing a new space for the Mental Health and Addiction Lived Experience workforce to ...
June 30 @ 9:30 am - 10:30 am at OnlineBenchmarking Breakout: Addressing Wait times through partnership and flexible solutions – the Haumanu Specialist Clinical Service
Join Miriam Swanson, Child and Youth Director at Real, and Clarissa Ventress, Operations Manager of ...
July 3 @ 9:30 am - 10:30 am at Online
News
Stay up to date with our latest articles and pānui.
Southern Region KPI Benchmarking Forum 2025
The final regional KPI benchmarking forum for 2025 took place in Ōututahi | Christchurch on Thursday, 15 May 2025. He Waka Tapu extended their wonderful mānaakitanga to 33 kaimahi from three district services, the Mental Health and Wellbeing Commission and 11 NGOs. This video provides a snapshot of the day.
Central Region KPI Benchmarking Forum 2025
On a wet and blustery first day of May in Te Papa-i-oea | Palmerston North, kaimahi from across the Te Ikaroa region collected at Caccia Birch House. Thirty-five people from Whanganui, MidCentral and Te-Upoko-me-Te-Karu-o-Te-Ika | Capital Coast, Hutt Valley, Wairarapa district services, the Mental Health and Wellbeing Commission, and 7 NGOs were present. This video provides highlights from the day.
Midland Region KPI Benchmarking Forum 2025
Te Puia in Rotorua hosted the Te Manawa Taki | Midland region KPI benchmarking forum held on 10 April 2025. Thirty-seven people from across four Te Manawa Taki district services, the Western Bay of Plenty PHO, the Mental Health and Wellbeing Commission and four NGOs attended. This video provides a snapshot of the day.
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