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Welcome to the Key Performance Indicator (KPI) Programme for the mental health and addiction sector.
Learn more about the Programme.
20,395 new referrals
Between October and December 2024, 20,395 new referrals were made into community and inpatient mental health and addiction services.
84% seen within 3 weeks
Of the 20,395 new referrals made between October and December 2024, 84% of them were seen within the first three weeks.
96% seen within 8 weeks
Of the 20,395 new referrals made between October and December 2024, 96% of them were seen within the first eight weeks.
2,472 acute inpatient discharges
Between October and December 2024, there were 2,472 referrals discharged from acute inpatient wards across Aotearoa.
77% followed up within 7 days
Of the 2,472 acute inpatient discharges between October and December 2024, 77% of them were followed up in the community within the first seven days after discharge.
14% readmitted within 28 days
Of the 2,472 acute inpatient discharges between October and December 2024, 14% of them readmitted to the same or another acute inpatient ward within the first 28 days after discharge.
21% NGO involvement
Of the 2,472
acute inpatient discharges between October and December 2024, 21% received support from an NGO in the 28 days before, during, or in the 8 days after their inpatient stay.
299 seclusion events
Between October and December 2024, there were 299 individual seclusion events recorded across Aotearoa.
43% whānau engagement
Of all people supported in community mental health and addiction services between October and December 2024, 43% had whānau involved in their care at least once within that same time period.
We’re on a mission to use benchmarking to drive continuous improvement and equitable health outcomes for tāngata whai ora, whānau and communities.
Streams
Adult
For people delivering adult mental health and addiction services in Te Whatu Ora division and NGO settings.
Child and Youth
For people delivering child and youth mental health and addiction services in Te Whatu Ora division and NGO settings.
NGO
For people interested in the continuous improvement of our NGO mental health and addiction services.
Upcoming events
Regional KPI Benchmarking Forum 2025 – Te Ikaroa | Central
Join the KPI Programme team at one of the regional benchmarking events in 2025. Events are open to K...
May 1 @ 9:30 am - 3:30 pm at Caccia Birch HouseRegional KPI Benchmarking Forum 2025 – Te Waipounamu | Southern
Join the KPI Programme team at one of the regional benchmarking events in 2025. Events are open to K...
May 15 @ 9:30 am - 3:30 pm at He Waka Tapu – Te Herenga RoomBenchmarking Breakout: Stronger Together – A Collaborative Approach to Whānau Mental Wellbeing
Join a team of experts from across two mental health providers (Yellow Brick Road and Real) who have...
June 5 @ 9:30 am - 10:30 am at Online
News
Stay up to date with our latest articles and pānui.
Working alongside whānau for great outcomes
On Tuesday 3 December 2024, Kāhui o te Ihi, Te Toka Tumai Auckland Health NZ hosted an event to showcase how services from across Tāmaki Makaurau are working alongside whānau for great outcomes.
Representatives from Te Toka Tumai Auckland, Counties Manukau and Waitematā mental health and addiction services spoke about the impact of co-facilitated whānau education groups.
Why family whānau leadership roles are just as important in NGOs
By Sharon Necklen, family whānau lead, Emerge Aotearoa. Sharon works nationally but lives in Ōtautahi Christchurch.
Emerge Aotearoa created the role of family whānau lead to respond to the shift in practice models and service delivery frameworks that have evolved over the last decade.
Improving whānau engagement in a mental health NGO
Including the voice of whānau* in their work is an important focus at Equip, a community mental health provider for the wider Auckland region.
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