Benchmark and get data insights into how mental health and addiction services in Aotearoa New Zealand are serving tāngata whai ora and their whānau.
Explore how long people wait to be seen by mental health and addiction services. Better understand wait time to third in-scope activity, the most probable point for therapeutic intervention to occur.
Track how and when services are involving whānau in their loved one’s service journey.
Understand how connected care is for people using NGO services before, during and after an acute inpatient admission.
View information that includes the frequency and duration of seclusion events in acute inpatient mental health services in Aotearoa New Zealand.
Understand how quickly people are contacted after leaving acute mental health inpatient services.
Explore how many people return to inpatient mental health services within 28 days of being discharged.
from July to September 2025, 23,083 new referrals were made to community and inpatient mental health and addiction services across Aotearoa New Zealand.
of the 23,083 new referrals made between July and September 2025, 81% were seen in the first three weeks.
Wait timesof the 23,083 new referrals made between July and September 2025, 93% were seen in the first eight weeks.
Wait timesbetween July and September 2025, there were 2,401 referrals discharged from acute inpatient wards across Aotearoa New Zealand.
28-day readmissionOf the 2,401 acute inpatient discharges between July and September 2025, 78% were followed up in the community within seven days after discharge.
7-day follow upof the 2,401 acute inpatient discharges between July and September 2025, 14% of them readmitted to the same or another acute inpatient ward within 28 days of discharge.
28 Day readmissionof the 2,401 acute inpatient discharges between July and September 2025, 24% received support from an NGO in the 28 days before, during, or in the eight days after their inpatient stay.
Continuity of carebetween July and September 2025, there were 265 individual seclusion events recorded across Aotearoa New Zealand.
Seclusionof all people supported in community mental health and addiction services between July and September 2025, 43% had whānau involved in their care at least once within that same time period.
Whānau engagement
The KPI Programme launches a new website, making it easier for kaimahi in mental health and addiciton services to benchmark and access indicator dashboards, find resources, and sign up for online and in person events.
Nov 24
Introducing a new space for the Mental Health and Addiction Lived Experience workforce to come together and explore the power of data using the KPI Programme indicators, facilitated by Rana Te Huia, General Manager at Balance Aotearoa.
Long wait times for access to mental health and addiction services can negatively impact the wellbeing of tāngata whai ora. Timely access to services is a key sector and policy priority in Aotearoa New Zealand. As part of the Government’s health sector priorities for 2024 to 2027, it established wait time targets of seeing 80 percent of tāngata whai ora accessing mental health support (through specialist or primary care services) within three weeks.
This rapid literature review summarises the evidence base for the 28-day readmission indicator. It aims to develop a better understanding of the indicator and how it compares to those used internationally. It aims to develop a better understanding of the indicator and how it compares to those used internationally.
Currently, seclusion data is regularly reported back to inpatient mental health services through several reporting sources using a range of different indicators. This discrepancy in reporting can be confusing for the sector and makes it difficult to build a cohesive picture of current seclusion use and to benchmark against a consistent standard.
Be the first to hear the latest news from the KPI Programme.
Our e-newsletter includes information about events, sector success stories and ways to use data and benchmarking to shape better outcomes for tāngata whai ora and whānau.
MH&A KPI Programme is part of the Wise Group Copyright ©2026
