Benchmark and get data insights into how mental health and addiction services in Aotearoa New Zealand are serving tāngata whai ora and their whānau.
Explore how long people wait to be seen by mental health and addiction services. Better understand wait time to third in-scope activity, the most probable point for therapeutic intervention to occur.
Track how and when services are involving whānau in their loved one’s service journey.
Understand how connected care is for people using NGO services before, during and after an acute inpatient admission.
View information that includes the frequency and duration of seclusion events in acute inpatient mental health services in Aotearoa New Zealand.
Understand how quickly people are contacted after leaving acute mental health inpatient services.
Explore how many people return to inpatient mental health services within 28 days of being discharged.
from October to December 2025, 21,447 new referrals were made to community and inpatient mental health and addiction services across Aotearoa New Zealand.
of the 21,447 new referrals made between October and December 2025, 80% were seen in the first three weeks.
Wait timesof the 21,447 new referrals made between October and December 2025, 93% were seen in the first eight weeks.
Wait timesbetween October and December 2025, there were 2,468 referrals discharged from acute inpatient wards across Aotearoa New Zealand.
28-day readmissionOf the 2,468 acute inpatient discharges between October and December 2025, 77% were followed up in the community within seven days after discharge.
7-day follow upof the 2,468 acute inpatient discharges between October and December 2025, 14% of them readmitted to the same or another acute inpatient ward within 28 days of discharge.
28 Day readmissionof the 2,468 acute inpatient discharges between October and December 2025, 21% received support from an NGO in the 28 days before, during, or in the eight days after their inpatient stay.
Continuity of carebetween October and December 2025, there were 273 individual seclusion events recorded across Aotearoa New Zealand.
Seclusionof all people supported in community mental health and addiction services between October and December 2025, 43% had whānau involved in their care at least once within that same time period.
Whānau engagement
Jason Haitana is a leader whose journey into mental health and addiction mahi is deeply connected to whakapapa, whānau and the generations that come before and after us. From leading co-design work around seclusion in Northland to supporting tāngata whai ora and whānau within inpatient services, he reflects on the importance of listening, compassion and ensuring people can access the care and support they need.
Oct 15
Join us from 9.30am to 10.30am in this one-hour wānanga to explore 28-day readmission indicator information. We'll ask questions such as: How does our district's 28-day readmission rate compare with others across the motu? What factors might be contributing to these results? What opportunities do the data highlight for quality improvement? And what actions are your services currently taking to reduce 28-day readmissions?
On Thursday, 17 September 2026, Operations Manager Eileen Hughes and Clinical Team Lead at Manaaki House, Dawn Bannister, walked us through how they have started to improve their approach to whānau engagement in community mental health services. The insights and learning from this session were valuable for other services beginning an improvement journey to engage better with whānau. This is the PowerPoint presentation from that session.
On Thursday, 20 August, the KPI Programme was privileged to host Dr. Polly Atatoa Carr for the Benchmarking Breakout: Equity 101. This is the PowerPoint presentation from that wānanga.
Links to tools discussed in this session and contact details for the Whāraurau Pacific Advisory team.
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