The Key Performance Indicator (KPI) Programme is a mental health and addiction sector owned and led initiative that facilitates continuous service quality improvement across all Te Whatu Ora divisions and NGOs through collective data analysis and benchmarking, learning and problem solving. ​

​Since 2007, the Programme has built a knowledge base which provides a platform from which the Government and services across Aotearoa can monitor changes to the mental health and addiction system both locally and nationally, in alignment with Government policies and priorities.

​National coordination of the KPI Programme is delivered through a contracted service provider known as the ‘Programme host’. Until June 2023 the host was funded via a ‘top slice’ model by all 20 former DHBs. Funding to lead and facilitate the Programme’s operational activity is now provided by Te Whatu Ora.

Being sector owned and led makes the KPI Programme unique amongst programmes of its type and sustainable delivery relies on engagement which is valuable, meaningful and impactful.

Sharing a vision for an Aotearoa New Zealand health system where informed continuous improvement and collective action drives better wellbeing for all.

How do we do it?

Our four strategic pou (pillars) provide the foundation for everything we do in the KPI Programme.


Working together to deliver consistent high-quality services by collecting and using the right data and sharing our learning to inform meaningful collective action.

Success indicators:

  • A benchmarking system actively used to nurture learning and quality improvement
  • Indicators reflect the breadth of the sector – not just one part
  • Strong sector partnerships and initiatives achieve improvements in the equity of health outcomes.


Equipping the sector with access to relevant data to compare results, measure impact and make informed decisions.

Success indicators:

  • High quality dynamic data is accessible and used to make decisions and take the right actions
  • The sector is known for its strength in data literacy
  • The sector has access to analytical tools and data visualisation technologies to tell compelling stories.


Energising the sector to challenge what they know now to uncover new ways of working that improve service quality, accessibility, and health equity outcomes.

Success indicators:

  • New indicators are developed to respond to sector priorities
  • Data is used to lead thinking and influence policy and practice that meets the needs of all tāngata whai ora, whānau and communities
  • Reaches across the sector and works in an integrated way to spread innovation successfully through all regions and service settings.


Driving sector-wide commitment to excellence through adapting, learning, and celebrating success together.

Success indicators:

  • The sector is equipped with insights that enable them to pivot and adapt practices to continuously improve health and equity outcomes
  • Success is shared and celebrated to ignite continuous improvement activities
  • Inspires service excellence and positive impact far beyond its scope.

“This process is not just an opportunity to see where we are at. It is an opportunity to be informed about where our services need to be.” Consumer Advisor