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Welcome to the Key Performance Indicator (KPI) Programme for the mental health and addiction sector.
Learn more about the Programme.
21,913 new referrals
Between April and June 2025, 21,913 new referrals were made into community and inpatient mental health and addiction services.
80% seen within 3 weeks
Of the 21,913 new referrals made between April and June 2025, 80% of them were seen within the first three weeks.
93% seen within 8 weeks
Of the 21,913 new referrals made between April and June 2025, 93% of them were seen within the first eight weeks.
2,341 acute inpatient discharges
Between April and June 2025, there were 2,341 referrals discharged from acute inpatient wards across Aotearoa.
77% followed up within 7 days
Of the 2,341 acute inpatient discharges between April and June 2025, 77% of them were followed up in the community within the first seven days after discharge.
15% readmitted within 28 days
Of the 2,341 acute inpatient discharges between April and June 2025, 15% of them readmitted to the same or another acute inpatient ward within the first 28 days after discharge.
23% NGO involvement
Of the 2,341 acute inpatient discharges between April and June 2025, 23% received support from an NGO in the 28 days before, during, or in the 8 days after their inpatient stay.
203 seclusion events
Between April and June 2025, there were 203 individual seclusion events recorded across Aotearoa.
43% whānau engagement
Of all people supported in community mental health and addiction services between April and June 2025, 43% had whānau involved in their care at least once within that same time period.
We’re on a mission to use benchmarking to drive continuous improvement and equitable health outcomes for tāngata whai ora, whānau and communities.
Streams
Adult
For people delivering adult mental health and addiction services in Te Whatu Ora division and NGO settings.
Child and Youth
For people delivering child and youth mental health and addiction services in Te Whatu Ora division and NGO settings.
NGO
For people interested in the continuous improvement of our NGO mental health and addiction services.
Upcoming events
Benchmarking Breakout: Exploring Te Rau Rangahau 10-year strategic vision with Te Rau Ora
Te Rau Ora is a national organisation dedicated to improving Māori Health through leadership, educa...
December 11 @ 9:30 am - 10:30 am at Online
News
Stay up to date with our latest articles and pānui.
NGOs Leading Change Through Collaboration
The National NGO Benchmarking Group was established in August 2024 with the goal of improving service experiences for tāngata whai ora and whānau. Thirteen mental health and addiction NGOs from across Aotearoa New Zealand have committed to sharing their organisational information across two indicators: whānau engagement and continuity of care.
In 2025, the group began to see the value of sharing insights and participating in collective problem solving. Over the past 12 months, members have made measurable gains in whānau engagement, data capability, and shared understanding of continuity of care.
Southern Region KPI Benchmarking Forum 2025
The final regional KPI benchmarking forum for 2025 took place in Ōututahi | Christchurch on Thursday, 15 May 2025. He Waka Tapu extended their wonderful mānaakitanga to 33 kaimahi from three district services, the Mental Health and Wellbeing Commission and 11 NGOs. This video provides a snapshot of the day.
Central Region KPI Benchmarking Forum 2025
On a wet and blustery first day of May in Te Papa-i-oea | Palmerston North, kaimahi from across the Te Ikaroa region collected at Caccia Birch House. Thirty-five people from Whanganui, MidCentral and Te-Upoko-me-Te-Karu-o-Te-Ika | Capital Coast, Hutt Valley, Wairarapa district services, the Mental Health and Wellbeing Commission, and 7 NGOs were present. This video provides highlights from the day.
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