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Welcome to the Key Performance Indicator (KPI) Programme for the mental health and addiction sector.
Learn more about the Programme.
21,834 new referrals
Between April and June 2025, 21,834 new referrals were made into community and inpatient mental health and addiction services.
80% seen within 3 weeks
Of the 21,834 new referrals made between April and June 2025, 80% of them were seen within the first three weeks.
93% seen within 8 weeks
Of the 21,834 new referrals made between April and June 2025, 93% of them were seen within the first eight weeks.
2,267 acute inpatient discharges
Between April and June 2025, there were 2,267 referrals discharged from acute inpatient wards across Aotearoa.
77% followed up within 7 days
Of the 2,267 acute inpatient discharges between April and June 2025, 77% of them were followed up in the community within the first seven days after discharge.
15% readmitted within 28 days
Of the 2,267 acute inpatient discharges between April and June 2025, 15% of them readmitted to the same or another acute inpatient ward within the first 28 days after discharge.
23% NGO involvement
Of the 2,113 acute inpatient discharges between April and June 2025, 23% received support from an NGO in the 28 days before, during, or in the 8 days after their inpatient stay.
203 seclusion events
Between April and June 2025, there were 203 individual seclusion events recorded across Aotearoa.
43% whānau engagement
Of all people supported in community mental health and addiction services between April and June 2025, 43% had whānau involved in their care at least once within that same time period.
We’re on a mission to use benchmarking to drive continuous improvement and equitable health outcomes for tāngata whai ora, whānau and communities.
Streams
Adult
For people delivering adult mental health and addiction services in Te Whatu Ora division and NGO settings.
Child and Youth
For people delivering child and youth mental health and addiction services in Te Whatu Ora division and NGO settings.
NGO
For people interested in the continuous improvement of our NGO mental health and addiction services.
Upcoming events
Benchmarking Breakout: Exploring Wait Times in infant, child and youth services
Join Eden Grimwood, Youth Mentor and Consumer Advisor at Whāraurau, and Abigail McDonald from the K...
November 27 @ 9:30 am - 10:30 am at OnlineBenchmarking Breakout: Exploring Te Rau Rangahau 10-year strategic vision with Te Rau Ora
Te Rau Ora is a national organisation dedicated to improving Māori Health through leadership, educa...
December 11 @ 9:30 am - 10:30 am at Online
News
Stay up to date with our latest articles and pānui.
NGOs Leading Change Through Collaboration
The National NGO Benchmarking Group was established in August 2024 with the goal of improving service experiences for tāngata whai ora and whānau. Thirteen mental health and addiction NGOs from across Aotearoa New Zealand have committed to sharing their organisational information across two indicators: whānau engagement and continuity of care.
In 2025, the group began to see the value of sharing insights and participating in collective problem solving. Over the past 12 months, members have made measurable gains in whānau engagement, data capability, and shared understanding of continuity of care.
“The biggest value that I get out of this group is the collaborative input that we all have. Sharing what we’re doing and the ideas we have, and the feedback we get when we do share what we’re doing.”
Michael Hawkey, Ember Korowai Takitini
Whānau engagement
In 2025, a key focus of the group was to improve whānau engagement. This indicator can be measured across all NGO services (excluding residential services), and is an important marker for effectiveness, quality, equity, and responsiveness.
Examples of improvement include:
- Mahi Tahi Trust: Lifted whānau engagement from 7.2% to 33% by gamifying data use through creative initiatives like the Audit Olympics.
- Odyssey Auckland: Nearly doubled whānau engagement with dedicated support from their whānau adviser.
- Ka Puta Ka Ora – Emerge Aotearoa: Developed whānau-focused guidelines for kaimahi, now shared nationally and adapted for use in the Forensic Services at Capital and Coast.
- Ember Korowai Takitini: Embedded whānau engagement into everyday practice through regional workshops, service champions, and updated policies.
- The Salvation Army Bridge Programme: Released a whānau engagement policy and strengthened whānau involvement reporting.
- Penina Trust: Ensures every contact includes whānau support, backed by proactive follow-up.
- Equip: Reinforced a culture of improvement by celebrating high-performance teams, including recognition events such as morning teas.
Continuity of care
The continuity of care indicator seeks to understand the transition experience of people who use NGO services in the 28 days prior to an acute inpatient admission. The focus is on identifying where improvements are needed – before, during, or after admission.
Not all members support tāngata whai ora through an inpatient journey, but those who do have continued to embed practices that enhance continuity of care.
Examples include:
- Ka Puta Ka Ora Emerge Aotearoa (including Mind and Body): Elevated continuity of care as a priority topic within executive leadership hui.
- Equip: Strengthened relationships with inpatient units to ensure seamless transitions for tāngata whai ora.
- Penina Trust: Demonstrated exceptionally high continuity of care during an acute inpatient experience for the majority of their tāngata whai ora.
Building capability, informing focus
None of these improvements are possible without access to information that highlights where service improvements are needed. The data and systems analysts who support the National NGO Benchmarking Group are essential to this work. Collaborating with whānau advisors, leadership teams, and kaimahi, they help ensure shared focus leads to faster, more meaningful progress.
Their dedication and mahi improves not only data systems, but also kaimahi data and information literacy. This ultimately contributes to better outcomes for the people who seek support from their services.
A year of transformation
The National NGO Benchmarking Group’s work in 2025 demonstrates the power of collaboration. Through mutual support and shared learning, NGOs across Aotearoa have strengthened service experience, enhanced data and information use, and deepened connection with whānau. This rōpū continues to drive excellence and innovation in the NGO sector and sets a benchmark for others working in mental health and addiction.
If you are an NGO reporting to PRIMHD and are interested in joining the National NGO Benchmarking group, please email the KPI Programme team at info@mhakpi.health.nz
Southern Region KPI Benchmarking Forum 2025
The final regional KPI benchmarking forum for 2025 took place in Ōututahi | Christchurch on Thursday, 15 May 2025. He Waka Tapu extended their wonderful mānaakitanga to 33 kaimahi from three district services, the Mental Health and Wellbeing Commission and 11 NGOs. This video provides a snapshot of the day.
Central Region KPI Benchmarking Forum 2025
On a wet and blustery first day of May in Te Papa-i-oea | Palmerston North, kaimahi from across the Te Ikaroa region collected at Caccia Birch House. Thirty-five people from Whanganui, MidCentral and Te-Upoko-me-Te-Karu-o-Te-Ika | Capital Coast, Hutt Valley, Wairarapa district services, the Mental Health and Wellbeing Commission, and 7 NGOs were present. This video provides highlights from the day.
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