In May 2014, the NGO Benchmarking Club was established in partnership with Platform Trust. The Club enabled nine participating NGOs to develop some core national key performance indicators (KPIs), which they considered were more meaningful and relevant to NGO services than the existing adult KPI indicators.

The commitment to establish a dedicate NGO Benchmarking Club arose from a meeting between NGO partners involved in the KPI Programme, and its purpose was to discuss how best to promote and improve mental health NGO participation in the national mental health benchmarking initiative.

Driven by the NGO partners’ desire to expand their role in the KPI Programme, it served to create opportunities for NGOs to develop their expertise in using KPIs as part of a collaborative benchmarking process. Predominantly run by participants, the Club continued to operate under the umbrella of the KPI Programme to complement the existing benchmarking activities.

The Club met for the first time on 19 November 2015 and successfully developed specific KPI’s for Mobile service types. It intentionally equipped participating NGOs to focus on KPIs that were more meaningful to the NGO sector. The Club made performance comparisons between NGO services, exploring variations in practice, learning from one another and implementing service improvements in much the same way as members of the KPI Programme did.

Operating as a separate stream the NGO Benchmarking Club met each year and held forums where KPIs were benchmarked by the participating NGOs over the following years.


Highlighting the value of NGOs in mental health and addiction service journeys

On 1 May 2020, the Ministry of Health issued a contract variation for 18 months to the KPI Programme to strengthen and formalise support for NGO benchmarking, including the development of KPI’s that demonstrate integration that can be used to promote and enhance sector performance.

The variation covers the period 1 May 2020 to 31 October 2021. During this time, the KPI Programme will be working in collaboration with the sector and the Ministry of Health to undertake research to provide an evidence base for indicators that relate to mental health and addiction NGO services and understand how NGO data can be best integrated to tell the whole story of tāngata whai ora service journeys and how the system works together to deliver better wellbeing outcomes for everyone.

If you would like to find out more about our NGO benchmarking stream or contributing to its growth, please get in touch.

NGO stream leads

Our interim NGO benchmarking stream leads represent our sector contributors and work alongside the KPI Programme to deliver sector events and guide continuous improvement initiatives. Get to know our current stream leads.

Ross Phillips

NGO Co-chair, Business Operations Manager - Pathways

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Rana Aston

Mental Health and Addiction Peer support, education, advocacy and consultancy - Balance Aotearoa

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Jodi Fata

Quality, Improvement and Safety Lead - Pathways

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Julia Aramoana

Cultural Team Coordinator - Mahitahi Trust

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Elliot Farr

Data and Digital Analyst - Platform Trust

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Catherine Bennett

National Manager Health and Disability Services - Emerge Aotearoa

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Thomas Cardy

General Manager - PACT Group