In May 2014, the NGO Benchmarking Club was established in partnership with Platform Trust. The Club enabled nine participating NGOs to develop some core national key performance indicators (KPIs), which they considered were more meaningful and relevant to NGO services than the existing adult KPI indicators.

The commitment to establish a dedicate NGO Benchmarking Club arose from a meeting between NGO partners involved in the KPI Programme, and its purpose was to discuss how best to promote and improve mental health NGO participation in the national mental health benchmarking initiative.

Driven by the NGO partners’ desire to expand their role in the KPI Programme, it served to create opportunities for NGOs to develop their expertise in using KPIs as part of a collaborative benchmarking process. Predominantly run by participants, the Club continued to operate under the umbrella of the KPI Programme to complement the existing benchmarking activities.

The Club met for the first time on 19 November 2015 and successfully developed specific KPI’s for Mobile service types. It intentionally equipped participating NGOs to focus on KPIs that were more meaningful to the NGO sector. The Club made performance comparisons between NGO services, exploring variations in practice, learning from one another and implementing service improvements in much the same way as members of the KPI Programme did.

Operating as a separate stream the NGO Benchmarking Club met each year and held forums where KPIs were benchmarked by the participating NGOs over the following years.


Highlighting the value of NGOs in mental health and addiction service journeys

On 1 May 2020, the Ministry of Health issued a contract variation to the KPI Programme to strengthen and formalise support for NGO benchmarking, including the development of KPI’s that demonstrate integration that can be used to promote and enhance sector performance.

The KPI Programme and NGO representatives are continuing to work in collaboration to undertake research to provide an evidence base for indicators that relate to mental health and addiction NGO services and understand how NGO data can be best integrated to tell the whole story of tāngata whai ora service journeys and how the system works together to deliver better wellbeing outcomes for everyone.

If you would like to find out more about our NGO benchmarking stream or contributing to its growth, please get in touch.


These are our current NGO stream indicators. Click on any indicator to view the data dashboards or read more about the technical definitions.

Please note – The NGO stream are continually reviewing their indicators and will be building further data dashboards in consultation with the sector. Please contact the KPI Programme team if you have any questions or would like to contribute to the development of indicators for this stream.

Continuity of Care

Tāngata whai ora with recorded NGO activity in the 28 days before an inpatient stay

Find out more

View data

Continuity of Care

View data

Data source



‘Continuity of care’ as indicated through NGO engagement before, during and after acute inpatient DHB stays.

The indicator is a measure to support services understand continuity of care between DHB and NGO mental health services so they can identify where improvement is required to contribute to better wellbeing outcomes for tāngata whai ora who access acute inpatient DHB services.

The indicator includes data for tāngata whai ora with recorded NGO activity in the 28 days before an acute inpatient stay.

Indicator rationale

Tāngata whai ora report inconsistencies in the connectedness, or continuity of care they receive between DHB and NGO mental health services.


Open NGO referral at time of admission to inpatient unit.

Referral Start Date at least one day before, Referral End Date at least one day after an inpatient stay.

Activity pre inpatient – 1 to 28 days before inpatient admission.


Activity within inpatient stay – inpatient admission to discharge date.

Activity post community care – 1 to 8 days after inpatient discharge.

Inpatient criteria

Meet the criteria for post discharge community care (7-day follow up).

‘Referral from’ is not psychiatric inpatient (PI).

Activity data selected for indicator inclusion

  1. ActivityTypeCode not in T08, T35, T32
  2. ActivitySettingCode not in WR, OM, SM
  3. ActivityUnitType=CONTACT
  4. TeamType=Community Team
  5. NGOs.

Current data exclusions / known limitations

  • Services focused on housing and employment currently excluded.
  • Phone based only and based NGO services currently excluded from the data.
  • Residential services currently excluded.
  • The current ‘within’ category includes the day of admission and discharge. Inclusion could infer that NGO engagement happens on the day of admission or discharge.
  • If there are more than two NGOs with a referral open at inpatient admission and with activity in the 28-days before admission, they can be counted more than once.

Hide this info

NGO stream leads

Our NGO stream leads represent our sector contributors and work alongside the KPI Programme to deliver sector events and guide continuous improvement initiatives. Get to know our current stream leads.

Ross Phillips

NGO Co-chair, Business Operations Manager - Pathways

View full profile

Rana Aston

Mental Health and Addiction Peer support, education, advocacy and consultancy - Balance Aotearoa

View full profile

Julia Aramoana

Cultural Team Coordinator - Mahitahi Trust

View full profile

Stacey Kelly

PMO Projects Manager - MASH Trust

View full profile

Thomas Cardy

General Manager - PACT Group

Ngahuia Hunter

Kaiwhakahaere People Systems and Processes - Mahitahi Trust

Abigail Freeland

Policy Analyst - Atamira Platform Trust

Simon Hughes

System Specialist - Emerge Aotearoa