FAQs

Use our frequently asked questions to learn more about the KPI Programme.

What is a KPI (Key Performance Indicator)?

A KPI (indicator) measures quality in service delivery in one of three domains – structure, process, or outcomes.

• Structure describes the resources and policies that enable people and whānau to access services.
• Process describes the evidence-informed treatment and support for people and whānau on their journey through services.
• Outcomes describes the impact of services on people and their whānau (Kilbourne et al., 2010).

How are KPIs developed?

Indicator development is a collaborative process. It takes account of data collected alongside people’s perspectives including people with lived experience, their whānau, and service providers and staff; in conjunction with good practice evidence; and considers health system infrastructure.

Indicators are compiled in a KPI framework that describes specific aspects of people’s journey through the health system, including within and across services.

What is benchmarking?

Benchmarking is a collaborative process between services to compare and evaluate their indictors and identify the underlying cause(s) of differences. The goal is to support all participants to understand good practice that can improve service quality.

What is quality improvement in the context of our health system?

Quality describes whether services increase the likelihood of desired health outcomes and are consistent with current evidence-based practice (Funk et al., 2003).

Quality improvement processes are generally internal to an organisation. The Health Quality and Safety Commission supports services to use indicators and evidence (lived experience, clinical, and research) to create sustainable change. In New Zealand, the Triple Aim for quality improvement guides activities across three areas.

1. Improving people and whānau experience of services, quality, and safety.
2. Improving health and equity for all populations.
3. Providing best value for health system resources (Health Quality & Safety Commission New Zealand, 2019)

Processes use the PDSA cycle (Plan, Do, Study, Act). Source: HQSC (Health Quality & Safety Commission New Zealand, 2019)

How is the KPI Programme funded?

Funding for the KPI Programme comes from top slice budget that is allocated by DHBs and facilitated by General Managers Planning and Funding. The Ministry of Health (MOH) administer the funding through contracting with a Host organisation that is selected through a contestable process. Funding the Host organisation to deliver the Programme ensures the employment of a KPI Programme Team that supports the sector to deliver goals and activities based on the Programme’s strategic vision.

What responsibilities do the KPI Programme team hold?

The KPI Programme team provides the mental health and addiction sector with operational support, and technical assistance to coordinate the key functions of the Programme so it is best positioned to achieve its strategic objectives.

The team is responsible for the ongoing development of the KPI Programme website and dashboard (data visualisation tool), providing guidance and expert advice to continually build sector literacy and capacity to use benchmarking as an effective tool for continuous service quality improvement.

In addition, the team is also responsible for growing and maintaining networks and relationships across the mental health and addiction, and wider social service sector to ensure it is aligned with current health system policies and priorities.

Can’t find the answer to your specific question? Contact our KPI Programme team for more information.