Whānau engagement, improving our approach. Kāhui o te Ihi Community Mental Health Services, Te Toka Tumai Auckland.

On Thursday, 17 September 2026, Operations Manager Eileen Hughes and Clinical Team Lead at Manaaki House, Dawn Bannister, walked us through how they have started to improve their approach to whānau engagement in community mental health services. The insights and learning from this session were valuable and transferable for any service beginning an improvement journey to engage better with whānau.

This is the PowerPoint presentation from that session. Here is a copy of the Family Whānau Aiga Newsletter created to support the improvement initiative. Family Whānau Aiga Newsletter_May 2026_Te Toka Tumai Auckland

The Community Mental Health team at Te Toka Tumai Auckland is happy to share other resources developed, such as conversation scripts and recording better data instruction sheets. If you are interested in obtaining copies of these, please connect with the KPI Programme team at info@mhakpi.health.nz.